We need more people like Ridge Hinkley and Michael Oldham and all good teamThank you for your help and great or best customer service you guys do great job for us
Michael Oldham and Brandon were super attentive once I checked in to get my car serviced. I was super impressed when Brandon and Michael called for a Lyft to take me home, and then called again for a Lyft for me to drive back to the dealership to pick up my car. In addition, they washed and vacuumed my car perfectly! I've always been a loyal customer of this dealership because of its dedication to customer satisfaction!
First time ever took my car in for service and a very annoying steering wheel that was shaking when driving over 65 mph. I paid hundreds of dollars to another VW dealer and never got that fixed. These guys fixed it right away! Such a relief! Now, if only I can get the other guys to refund my money for the alignment that wasn't done... Fat chance
This review is for the Volkswagen service department at University Volkswagen. I had a great experience during my recent visit - left my car on Dec. 9 and the work completed and picked up my car on Dec. 11 as promised.Michael and Brandon are professional and courteous. Michael kept me informed and explained the work necessary. I appreciated the promptness and their friendliness.Most of all, I felt and witnessed this is an honest shop. I know I will be going back to University Volkswagen for any other services in the future and for the next oil change for sure.
Will you fix my roof and automatic windows for me tonight or sell me another 2000 Jetta
Chandler was very helpful in helping me buy a car as a first time buyer! I am so happy for my purchase and thankful for chandler in the team for getting me all set up!
Chandler Reed was awesome. He got us into a car late one afternoon at a moment's notice. He got us all setup with a quote a few days later by text and made it so easy to purchase. He really went out of his way.I also really appreciate their COVID procedures, including requiring gloves. Other dealerships we visited did not take as strong of precautions.
As always the service and professionalism at University VW is exemplar. I recommend them highly for all things VW.
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