Customer Testimonials

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DealerRater Feb 28, 2021

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly ...

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DealerRater Jan 9, 2016

Service Dept. is polite and professional, committed to eventually get it right on basic maintenance and several warranty items. Following service for example, look for oil changes being clean w/no mess around the filter and the sound pan underneath the engine. Put a piece of tape over the oil or fuel filter cap or drain plug if it’s still there when you pick it up well…. Ask to look at old parts to verify they actually replaced them. Stress that the service advisor confirms workmanship before calling you on all items. As a Quality Engineer on the plans ...

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DealerRater May 28, 2014

I had a great experiencing leasing my car through University Volkswagen. All of the staff I encountered was very helpful, especially Eric Lauritzen. He was friendly and knowledgeable. He helped to expedite the process in finding the car best suited to my needs and price range. He has been there to answer all questions I have had regarding my new car from its features to service inquiries. University Volkswagen provided great and seamless service!

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DealerRater Nov 9, 2012

The people at U Volkswagon, and several customer service reps have helped me since I got my Passat, are the nicest, friendliest people and they make servicing and fixing your car as painless as it's ever gonna get. I like them as much as I like my Passat. And that's a lot.

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DealerRater Jul 3, 2012

From the first time that I met Kaitlyn Richardson to inquire about a new VW Sport Wagon lease, to the point that we ended up buying the new Sport Wagon,I was treated with supeb customer care, excellent information and a non-pressured discussion of options to start driving the new car. This is how customer serve should be, and kudos to the dealership for having the likes of Kaitlyn on-board customer-facing. I am very impressed with the service, automobile quality and everything about this dealership. Craig Smith, MD

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DealerRater Jun 17, 2012

My experience was exceptional and I can't thank Nic and the rest of the team at University VW enough for the smooth, pleasant process of leasing my new GTI.

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DealerRater Jun 14, 2012

I was very pleased with my purchase from University VW. I bought a certified used 2009 CC. The car was ready for a test drive within 20 minutes of my call. My sales staff (Miles DeCaro and Guy Kelly) were very knowledgeable of the car and the entire VW product line and business operation. I did extensive research on pricing prior to coming to the UVW and was able to pretty quickly negotiate a purchase price that I believe was objectively fair to both sides, and I got what I wanted on my trade in. Jon Crawford in finance was thorough and ...

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DealerRater Jun 12, 2012

KARINE IN INTERNET SALES MADE THIS AN AMAZING BUYING EXPERIENCE! I have had bad experiences in the past when buying a car - spending hours waiting on paperwork and working with unfriendly/pushy sales staff. This was a complete 180 from those experiences, and what a pleasant surprise! I work at Microsoft and purchased through our employee discount... thus I was able to work with Karine who handles these sorts of sales. I sent an email asking very specific questions about pricing, financing options and car availabity and stated that I wanted this particular purchase to be quick and painless... otherwise ...

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DealerRater May 31, 2012

From beginning to end, our new car purchase was an excellent experience. We were shopping for a Golf R, a limited production car. We had visited another area VW dealership and we were told that "Golf R's are very difficult to get" and "why not consider a GTI, since it's basically the same car". At University VW, though, instead of discouraging us from buying the car that we want, Sean was excited that we were interested in the Golf R. University VW had an allocated Golf R that someone else decided not to buy, ...

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DealerRater Apr 26, 2012

I can't say enough good things about University! I have bought 3 cars from them and each time was an amazing experience. They even picked me up in the car and brought me to the dealership to complete one of the sales! Amazing service from the sales and finance staff! They are always courteous and I have never felt pressured at all. No hard sale here! They were always very attentive to what I was looking for each time. "Heck yeah" should be an option for the recommendation question! Also, I will only go to University to service ...

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DealerRater May 4, 2011

In every business and business transaction there can be bumps in the road. The true measure of a business is how the business handles the bumps. I have bought a lot of cars over the years from many dealers. There are very few that have the fortitude and savy to handle bumps...they didnt measure up. University did. This is a dealership you can count on. Larry Downer the sales manager is a stand-up guy and Jameson is as sincere and customer focused as you could ever expect in a car salesman. We live 150 miles away but as long as ...

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DealerRater Sep 28, 2010

I can't say enough about the awesome experience I had when I recently leased my new Eos from University Volkswagen. My salesperson, Miles DeCaro, was extraordinarily knowledgeable, easy to talk to, and not at all pushy. I've had the typical car dealership experience where they try to sell you on a car you don't really want just so they can move inventory, or try to up-sell you into a car you can't afford or extras you don't need. This was the polar opposite of that. Miles seemed genuinely interested in finding the car that was ...

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DealerRater Apr 2, 2009

Very nice experience with Un. VW. I got a very good quote from them via the internet. Their price blew away the quote I got from Chaplin's. I worked with a young salesman named Miles. He was friendly and knowledgeable. They got me a fair price on my trade and explained everything thoroughly. I would highly recommend.

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DealerRater Jun 11, 2008

Great dealership. Shopped at several VW dealerships in the area that came in at higher quotes, but Karl and his manager made me feel like I was not going to regret purchasing my new VW at University. They were professional and very easy to deal with. They answered all of my questions and never made me feel like I was in a typical car dealership environment. Great job to them and I hope to do more business with them in the future.

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DealerRater Jun 15, 2007

I bought my Jetta TDI from University Volkswagen in 2004. Not only do I love the car, but it was the best sales experience I've ever had. My salesperson is no longer there, but he was great. Seemed like "one of us," not a slickster. Another salesperson put my rain guards on for me when they came into service without my even asking. My subsequent experiences with service department have been excellent, too. Even if I'm doing warranty work, I'm treated the same way. Everyone answers my questions and I've never felt cheated or resented (...

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